melanie morales

Conversational AI & UX Designer. Creating smart, seamless conversations that keep users engaged while driving real results.

With a focus on people first, I design conversational experiences that feel natural and easy to use.

Whether it's a voice assistant or a chatbot, my goal is to make sure interactions flow smoothly and meet both user needs and business goals, all while keeping scalability in mind.

Proud partnerships

Selected Work

Conversational AI for Medical Education

Conversational Design / NLP Strategy / AI Systems.
Created easy-to-follow conversational flows that break down complex medical info, using AI models to offer real-time support for learners.

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Boosting Financial Engagement through Conversational Design

Conversational Design / Engagement Strategy / Optimization
Revamped conversational flows for financial institutions, boosting engagement and prepping for AI to drive better interactions and qualified leads.

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Enhancing Samsung Smart TV with Conversational AI

Conversational AI Design / UX Design / Interaction Design
Designed intuitive, voice-activated conversations that make it simple and fun for users to engage with their smart home tech.

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Building Conversational AI for ClinicalKey in Medical Education

Workflow 2 | UX Research Initiative @ Elsevier
Created AI-driven solutions that help medical professionals access information quickly and accurately, making complex topics easier to navigate through user-friendly conversations.

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Conversational AI for Support User Experiences

CDX @ DRA
Developed intuitive support systems using conversational AI, ensuring users can easily get help and navigate smoothly.

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